Accessibility Statement

Last reviewed: July 2026

The Crown Vault is committed to ensuring our website is accessible to as many people as possible, regardless of ability or the technology they use. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the recognised international standard.

What we do

• Use semantic, well-structured HTML with a logical heading order and page landmarks.
• Support full keyboard navigation with clearly visible focus indicators.
• Provide descriptive alternative text for meaningful images and labels for all controls.
• Maintain sufficient colour contrast and allow text to be resized without loss of content.
• Design responsively so the site works on phones, tablets and desktops, and in both light and dark display modes.
• Respect “reduced motion” preferences and avoid content that flashes or moves unnecessarily.
• Write in plain, clear language and keep navigation consistent across the site.

Compatibility

Our website is designed to work with recent versions of major browsers (Chrome, Safari, Edge and Firefox) and to be compatible with common assistive technologies such as screen readers and screen magnifiers. We test key journeys — browsing, filtering, product pages and checkout — for keyboard and screen-reader use.

Known limitations

Despite our efforts, some content may not yet be fully accessible — for example, certain third-party components or older imagery. Where we identify an issue we prioritise a fix, and we are happy to provide information in an alternative format on request.

Ongoing work

Accessibility is a continuous commitment, not a one-off project. We review new features before release and revisit the site regularly to improve the experience for everyone.

Feedback & contact

If you encounter any barrier using our site, or need help completing a purchase or valuation, please tell us — we will help and put it right. Contact our team at info@thecrownvault.co.uk or call +44 7868 170938 (Mon–Fri 9am–6pm, Sat 10am–5pm). We aim to respond within one business day.